Mastering Challenging Situations: How to Effectively Deal with Difficult People & Events

Instructor:  Anne Reith, Ph.D.


Come learn very effective methods for dealing with difficult situations involving clients, co-workers, family members, and friends.

This workshop is for anyone who works with people.  It is also for everyone who lives with or deals with other people.  So, this workshop is really for EVERYONE!

Within a supportive and caring environment, Anne will present a number of amazingly effective (and simple) techniques that can be used to deal with difficult situations that we all encounter, regardless of the environment in which we work.

As a Psychologist, Dr. Anne taught these skills to her clients and to various offices on university campuses.  She now wants to share this information with you!

During this jam-packed, 7-hour workshop, Anne will help you clarify how you want to work with others (and how you don’t), how to take care of yourself when we are in roles that require us to take care of others, and tricks for remaining detached when you encounter needy, angry, or resistant people.

Specific information will be provided for dealing with someone who discloses child or elder abuse or those who indicate that they want to harm themselves or someone else.  This discussion will include clarifying your legal responsibilities within situations like this.

Anne will also discuss the typical differences between morals, ethics, and the law. She will then explore common ethical dilemmas that we may encounter and how to resolve them.


Workshop objectives for Mastering Challenging Situations

  • Complete a questionnaire that will help you identify “how” you would like to (& how you would not like to) work with others
  • Explore legal & ethical issues inherent in psychic, mediumship, and healing work
  • Learn how to effectively deal with challenging clients (e.g., those who are needy, angry, suicidal)
  • Learn The 5 Secrets to Effective Communication and The Disarming Technique
  • Discuss the very important differences between “psychic” & “psychotic” behavior
  • Learn how to present difficult information in respectful and compassionate ways
  • Explore how to set appropriate boundaries, including issues of self-care (e.g., protection/clearing, avoiding burn out)
  • Anne will review California Senate Bill-577 and other legal issues as it applies to those pursuing careers as energetic healers, psychics, or mediums


What is included in the Mastering Challenging Situations workshop

  • An extensive 50-page manual that includes a wide range of techniques and reference material
  • 7 hours of instruction with time for questions
  • Questionnaire exploring how you want to work with people (and how you don’t)


How to repeat the Mastering Challenging Situations workshop for FREE

Students who have previously taken (i.e., paid for) this workshop with Anne are welcome to sit in for FREE.  We will need to confirm your attendance in our database.  Once confirmed, you must let us know that you plan to attend, and you will be responsible for using the manual originally provided to you.  (NOTE:  If you need a new manual, there may be a minimal fee.)


Here’s what students are saying about Anne’s Mastering Challenging Situations workshop

The ‘A-ha’ moment for me was learning to come to grips with the inherent power of my position in this line of work.  I get uncomfortable with people putting me on a pedestal, but now I understand that my abilities are what set me apart from those I work with.  I truly have something to offer and that is what sets me apart.”  (L.M. Orange, California)  5 Stars

As always, I love and appreciate Anne’s level of professionalism.  Her depth of knowledge and wisdom always comes through in her classes.  I enjoy that she’s blended her experience as a psychologist and weaves it into the metaphysical realm.  Loved this class!!  So helpful.” (K.R. Carson, California)  5 Stars

A very comprehensive course that serves as a basic foundation for metaphysical practitioners.”  (A.P. Orange, California)  5 Stars


Mastering Challenging Situations workshop inquiry form

If you are interested in taking this class, please fill out this form. We will be in touch with you within 24 hours to let you know if there is still room available in this course and explain how to get preregistered.


Registration information for the Mastering Challenging Situations workshop

  • Due to the impact of the COVID-19 pandemic that required the closure of our center, this workshop will either be:
    • Offered ONLINE as a Zoom webinar
    • Converted into a product that will be available through our online Store
    • Taught in-person once the pandemic is behind us and we can find a new location to offer classes
  • If you are interested in this course, please either email us at or fill in the inquiry form above. We will add you to the “Interested List” and notify you once we know more.

DATE:  The next date is currently being selected. Please be sure to join Anne’s Online Community in order to receive updates on this course. 

TIME:  Noon-7:00 p.m. Pacific Time (Click here for time zone converter)


REGISTRATION:  Preregistration is required for this course! To preregister, contact us at, call (714) 599-0017, or fill out the form above.


  • $140 if paid in full
  • Optional Payment Plans**
    • 2 payments of $75
    • 3 payments of $55

**Payment plans include an administration fee

NOTE:  IMPART uses PayPal as our method of invoicing and for processing payments made with a credit card provided over the phone.  If your method of payment is PayPal and if a refund is approved, then the refunded amount will be the total that was charged, minus the PayPal merchant fees (i.e., 2.9% of the total plus a 30¢ transaction fee). 

Click here for information about IMPART’s Refund Policies.


  • PayPal invoice
  • Credit card payment over the phone
  • Check

NOTE: If a check is used, it must be received at least 1 week in advance of the class.


  • The first payment must be received in order to confirm registration in the course.
  • You may select the dates on which the payments are to be made, but all payments will be made by the Friday before the class date.

NOTE: Those electing to use a payment plan must provide credit card authorization for additional payments.

LOCATION: To be determined.




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By Anne Reith, Ph.D.